Was ist Conversational AI?

Conversational AI bezeichnet Techniken und Systeme, die natürliche Sprache verstehen und in Dialogform mit Benutzer:innen interagieren können. Dazu gehören Chatbots, Sprachassistenten und KI-Komponenten, die Text- oder Spracheingaben analysieren und darauf intelligent reagieren.

Welche Vorteile bietet Conversational AI für Unternehmen?

Conversational AI kann die Kundenkommunikation automatisieren, Support-Prozesse entlasten, Nutzeranfragen schneller beantworten und personalisierte Interaktionen ermöglichen. Dadurch werden Effizienz, Kundenzufriedenheit und Servicequalität gesteigert.

Wie läuft die Implementierung von Conversational AI ab?

Die Implementierung beginnt mit der Analyse von Use Cases und Anforderungen, gefolgt von der Auswahl und dem Training geeigneter KI-Modelle. Danach erfolgt die technische Integration in bestehende Systeme, Tests und Optimierung, bevor das System produktiv eingesetzt wird.

Conversational AI

There are many use cases for communication technologies powered by artificial intelligence within a business: whether for internal IT services, customer service, online marketing, e-commerce, sales, or communication between citizens and public authorities – we support you with bespoke solutions that will delight your customers and employees across all areas of operation and boost satisfaction.

Everything you need to know about conversational AI

Conversational AI refers to techniques and systems that can understand natural language and interact with users in a conversational manner. This includes chatbots, voice assistants and AI components that analyse text or voice inputs and respond to them intelligently.

Conversational AI can automate customer communications, ease the burden on support teams, respond to user enquiries more quickly and enable personalised interactions. This leads to improved efficiency, customer satisfaction and service quality.

Implementation begins with the analysis of use cases and requirements, followed by the selection and training of suitable AI models. This is followed by technical integration into existing systems, testing and optimisation, before the system goes live.

Your partner for conversational AI

Are you looking to implement a project based on Conversational AI and searching for the right partner? Then you’ve come to the right place! With our extensive experience and our successfully implemented client projects, we are your ideal partner for bringing your vision to life. Put your trust in our expertise and let’s shape the future together!

Watch the video for more

Your partner for conversational AI

Are you looking to implement a project based on Conversational AI and searching for the right partner? Then you’ve come to the right place! With our extensive experience and our successfully implemented client projects, we are your ideal partner for bringing your vision to life. Put your trust in our expertise and let’s shape the future together!

Watch the video for more

AI assistants

AI assistants are automated dialogue systems based on various technologies from the fields of machine learning, generative AI and conversational AI. They enable human-like interactions in natural language. AI assistants can handle complex conversations and can be customised to integrate seamlessly into your system environment according to your specific requirements. If you’d like to find out more about conversational AI, please take a look at our feature video.

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Technological diversity

To meet all your requirements, we draw on the full range of technologies available on the market. From traditional dialogue-driven systems to modern generative AI solutions with Retrieval-Augmented Generation (RAG) – we provide you with the solution that perfectly suits your needs. Our Materna Conversational Management System is particularly user-friendly, allowing you to manage your personal assistant even without basic IT knowledge.

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Linguistic expertise

At Materna, conversational AI goes beyond mere technology. For the conceptual and linguistic aspects of virtual assistants, we rely on linguists as an integral part of our team. They work closely with our technical staff, supporting them not only throughout the development phase but also offering workshops and consultancy services to our clients – ensuring that your AI systems are not only technically flawless but also of the highest standard in terms of language and communication.

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The six key challenges

High volume of enquiries

The infrastructure for handling enquiries is inadequate. If a digital assistant is used as the first point of contact for incoming enquiries from staff or customers, a significant proportion of these enquiries can be handled

Frequently asked questions

Frequently asked questions place significant cost pressure on organisations. Implementing a conversational AI solution that assists users with routine enquiries reduces the strain on resources.

Limited availability

Outside of service and core working hours, information is not available. A digital assistant is on hand 24/7 to assist customers and staff with their enquiries.

Long waiting times

Customers and staff are unhappy with long waiting times. A virtual agent handles enquiries and reduces waiting times. Only the more complex cases require the involvement of human colleagues.

Inefficient processes

Inefficient processes are costly and time-consuming, and have a significant impact on a company’s success. The use of chatbots and voicebots handles processes and enquiries efficiently. Ideally, the chatbot solution should be integrated with an ESM solution to simplify complex workflows and deliver the best possible service.

Optimise cost efficiency

Standard processes are handled more efficiently with the help of conversational AI. This saves resources and boosts staff productivity. Chatbots and voicebots are a key component in optimising cost efficiency.

Our areas of application for conversational AI

Whatever the sector, we offer every business the right solution for their specific needs – whether for sales, services and marketing, online shops, social media or internal communication.