Implementing digital resilience. Managing banking processes holistically.

DORA has been mandatory since January 2025 – and makes digital resilience, transparent processes and robust ICT risk management a fundamental requirement for banks. This regulatory pressure comes at a time of already high process complexity, fragmented service landscapes and rising expectations from regulators, customers and internal specialist departments.

Materna supports banks in implementing these requirements in a structured and practical manner: through the end-to-end digitalisation and orchestration of banking and technical processes within Enterprise Service Management (ESM). From incident and change management, through third-party and outsourcing management, to reporting, governance and control processes, ESM creates the operational foundation for DORA-compliant, resilient organisations.

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Innovative digitalisation solutions for banks

Materna helps banks to combine regulatory requirements such as DORA with stable, controllable operational processes. We develop bespoke IT and business solutions that reduce complexity and embed digital transformation sustainably within banking operations.

The focus is on the end-to-end digitalisation and management of IT and service processes based on IT Service Management (ITSM) and Enterprise Service Management (ESM). In this way, we create transparency, automation and a robust end-to-end view across business units, IT and governance – as the foundation for resilience, compliance and efficiency.

Our topics for banks

Enterprise Service Management

Benefit from the market leader in service management. Over 1,000 satisfied customers across all aspects of service management.

Cyber Resilience Management

Counter the rise in cyber attacks with comprehensive cyber resilience measures. Our cyber services support you before, during and after an incident.

Data & Analytics

Data is the most important resource in the digital society. We are the innovators and architects of data-driven business models, processes and services based on AI and data governance.

Cloud Transformation

Modernise your business-critical applications by transitioning them to a future-proof model based on cloud technologies. We are the independent partner for the transformation of business-critical application landscapes.

In-depth analyses

DORA for banks – more than just an IT issue

DORA is not purely an IT project. Many banks are turning to new tools – but true resilience can only be achieved through integrated processes, robust data and clear lines of responsibility.

This white paper shows how you can take a holistic approach to DORA and build sustainable resilience.

Digital accessibility will become mandatory for banks from 2025 – and an opportunity to deliver better customer experiences

Digital accessibility has been a requirement for banks since 2025 – and presents an opportunity to deliver better customer experiences.

Implementing digital resilience. Managing banking processes holistically.

Innovative digitalisation solutions for banks