Customer service and support

We operate our central customer hotline at our headquarters in Dortmund. We will help you if you have technical problems when using our products or questions about their application.

We are here for you

If you have general questions about Materna, click here for the contact form.

You can reach our customer service and support on working days from Monday to Friday from 8:00 - 18:00 as follows:

Phone: 0231/5599-111
Fax: 0231/5599-555
Email: [email protected]

Our staff will either answer your enquiry directly or narrow it down so that our support department has the background information required to process it immediately.

In addition, the Materna Support Portal is available to maintenance customers with BMC Software products and DX Union customers.