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Chatbots improve public services

Artificial intelligence as a tool for facilitating communication with the public.

Materna IT Service Provid...  |  Services  |  Digital Experience  |  Digital assistants

Digital assistants

Digital assistants support staff and take the pressure off them in administrative tasks. They enable services and information to be provided round the clock. For example, bots can make digital applications and information accessible quickly, easily and clearly, in multiple languages.  

What is a digital assistant?

A digital assistant is an automated dialogue system that provides the necessary answers during an interactive exchange. It utilises artificial intelligence techniques that, with the help of natural language understanding and the information provided, respond at any time. In practice, there are many useful applications for digital assistants. 

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Five reasons why digital public services are a winning proposition

The use of AI-based digital assistants significantly increases public satisfaction. 

Enquiries from members of the public are dealt with efficiently around the clock. 

 Citizens are served quickly and reliably and do not have to endure long waits on hold. 

Every citizen receives the best possible service – through the digital assistant and a dedicated case officer. 

Dialogues can be reviewed at any time and adjusted if necessary. 

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Our services for digital assistants

  • Improving data quality for complex applications in response to ever-increasing demands on the provision of information to different target groups
  • Reducing the bounce rate in digital application processes
  • Advice on potential use cases, such as FAQ bots, form bots, career bots or voice bots, to relieve the burden on existing communication channels such as telephone or email through automated real-time communication
  • Conception, design and implementation of digital assistants through customised, dialogue-based products and services using open-source or commercial technologies
  • Consideration of accessibility and legal requirements
  • Use of modern AI models and AI methods
  • Integration of third-party software for knowledge sources 

Chatbots for the Federal Administration

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As part of the consolidation of services within the federal administration, an AI-supported base component is now being implemented. These so-called ‘Federal Bots’ complement the existing communication channels through which information and services provided by the federal administration are made available and enquiries can be answered automatically. Materna implements the individual bots for each organisation that utilises this core component, in line with their specific requirements.

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Potrait von Ansprechpartner Johannes Rosenboom

Johannes Rosenboom
Senior Vice President Sales, Business Development und Marketing, Public und KRITIS Sector

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