Digital assistants

Digital assistants support staff in administrative tasks and take some of the pressure off them. They enable services and information to be provided around the clock. For example, bots can make digital applications and information accessible in a quick, simple and easy-to-understand way, in multiple languages.

What is a digital assistant?

A digital assistant is an automated dialogue system that provides the necessary answers during an interactive exchange. It uses artificial intelligence techniques that, with the help of natural language understanding and the information provided, can respond at any time. In practice, there are many useful applications for digital assistants.

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Five reasons to use digital assistants

Citizen satisfaction is on the rise

The use of AI-based digital assistants significantly increases public satisfaction.

Knowledge available at all times

Enquiries from members of the public are dealt with promptly, 24 hours a day.

No waiting times

Citizens are served quickly and reliably and do not have to endure long waits on hold.

Consistent service quality

Every citizen receives the best possible service – through the digital assistant and a dedicated case worker.

Simple monitoring

Dialogues can be reviewed at any time and adjusted if necessary.

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Our services for digital assistants

Improving data quality for complex applications due to ever-increasing demands on information provision for different target groups
Reducing the bounce rate in digital application processes
Consultancy on potential use cases, such as FAQ bots, form bots, career bots or voice bots, to relieve pressure on existing communication channels like telephone or email through automated real-time communication
Conceptualisation, design and implementation of digital assistants through customised, dialogue-based products and services using open-source or commercial technologies
Consideration of accessibility and legal requirements
Use of modern AI models and AI methods
Integration of third-party software for knowledge sources

Please feel free to contact us

Potrait von Ansprechpartner Johannes Rosenboom