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We digitise your dialogues

Efficient and bespoke AI solutions for your digital communications

Materna.com  |  Services  |  Digital Experience  |  Technological diversity

Flexible AI platforms for any environment

Whether in the cloud, hybrid or on-premises – we offer flexible AI solutions that can be seamlessly integrated into existing system landscapes. To achieve this, we draw on a broad ecosystem of leading platform providers and specialist partners. From powerful conversational AI frameworks to generative AI applications, we support businesses with proven technologies and bespoke solutions.

Information on technological diversity

Technological diversity refers to the use of different technologies, platforms and frameworks to design digital experiences. The aim is to combine and flexibly deploy appropriate technical solutions depending on the requirements.

Technological diversity enables companies to develop digital solutions that are scalable, adaptable and future-proof. It helps to avoid reliance on individual technologies and to implement innovations more quickly.

Materna advises on the selection of suitable technologies, integrates different systems and supports the implementation of digital applications. In doing so, it takes into account technological requirements, existing IT infrastructures and long-term objectives.

The Materna Conversational Management System – instant access to all digital assistants

Our Conversational Management System (CMS) has been specifically developed to manage the entire lifecycle of digital assistants efficiently and intuitively. With a user-friendly interface, it enables the simple maintenance and further development of chatbots and voicebots, even without IT expertise. Thanks to clear structures and intuitive operation, you remain in control at all times – from creating new content to the ongoing optimisation of existing dialogues.

Thanks to a flexible role and permissions system, you always retain control over who can make which changes. An integrated approval process based on the dual-control principle ensures that new content is checked and published to a high standard. With our CMS, you maintain an overview, minimise maintenance effort and optimise communication – for a digital assistant that grows with your requirements.

Ein Laptop und ein Smartphone mit einer aktiven Sprachassistenten-App, die die Nachricht "Hi! How can I help you?" anzeigt. Die Geräte liegen auf einem Schreibtisch, begleitet von einer Tasse Kaffee, einem Notizblock und einigen Büroartikeln. Ein Laptop und ein Smartphone mit einer aktiven Sprachassistenten-App, die die Nachricht "Hi! How can I help you?" anzeigt. Die Geräte liegen auf einem Schreibtisch, begleitet von einer Tasse Kaffee, einem Notizblock und einigen Büroartikeln. Ein Laptop und ein Smartphone mit einer aktiven Sprachassistenten-App, die die Nachricht "Hi! How can I help you?" anzeigt. Die Geräte liegen auf einem Schreibtisch, begleitet von einer Tasse Kaffee, einem Notizblock und einigen Büroartikeln. Ein Laptop und ein Smartphone mit einer aktiven Sprachassistenten-App, die die Nachricht "Hi! How can I help you?" anzeigt. Die Geräte liegen auf einem Schreibtisch, begleitet von einer Tasse Kaffee, einem Notizblock und einigen Büroartikeln. Ein Laptop und ein Smartphone mit einer aktiven Sprachassistenten-App, die die Nachricht "Hi! How can I help you?" anzeigt. Die Geräte liegen auf einem Schreibtisch, begleitet von einer Tasse Kaffee, einem Notizblock und einigen Büroartikeln. Ein Laptop und ein Smartphone mit einer aktiven Sprachassistenten-App, die die Nachricht "Hi! How can I help you?" anzeigt. Die Geräte liegen auf einem Schreibtisch, begleitet von einer Tasse Kaffee, einem Notizblock und einigen Büroartikeln. Adobe Stock ©

Take advantage of the benefits of the Materna CMS

Less effort

 

Process optimisation and automation can significantly reduce your workload.

 

Ease of use

 

The CMS is intuitive and can be used even without any IT experience.

 

Role and rights system

 

You use the role and permissions system to manage access rights.

 

the dual control principle

 

The targeted approval process for new content, based on the dual-control principle, ensures high quality and secure publication.

 

Accessibility

 

In accordance with the BITV, both the CMS and the chat window are considered accessible and can also be read aloud by screen readers.

 

Modular extensions

 

You can customise the Materna CMS to suit your needs by adding integrations and interfaces, such as a voicebot integration or interfaces to control centres and call centres.

 

Technologies & Partners:

We use the powerful services of Amazon Web Services (AWS) to develop advanced conversational AI solutions. With AWS, we create scalable and secure applications that enable natural and intuitive interactions. Our solutions leverage cutting-edge technologies such as Amazon Lex to develop intelligent chatbots that support both text and voice interactions. With Amazon Polly, we transform text into lifelike speech, enabling human-like conversations and delivering a seamless user experience. By integrating Amazon Comprehend, we analyse and understand the meaning and context of user inputs to provide accurate and relevant responses. In addition, we enhance our conversational AI solutions with Amazon Bedrock, a managed service that provides access to powerful foundation models from leading AI companies. With Bedrock, we securely integrate generative AI capabilities into our applications, customise them and perform complex tasks, enabling us to develop even smarter and more efficient conversational interfaces with a more natural user experience. Thanks to the integration of these AWS services, we can respond quickly to changing requirements and continuously deliver innovative features.

Most of our conversational AI solutions are built on the powerful Microsoft Azure platform, which enables us to develop applications with impressive conversational capabilities through natural language processing and machine learning. We use the Azure Bot Service to create and manage intelligent chatbots and integrate advanced natural language processing and AI capabilities via Azure Cognitive Services. In addition, we implement Azure Communication Services to integrate seamless communication features such as chat, voice and video into our applications. We enhance our digital assistants with document search capabilities based on Azure Cosmos DB to ensure access to up-to-date and organisation-specific data and to reduce the occurrence of hallucinations. These technologies enable us to develop bespoke solutions that integrate seamlessly into existing systems and can be flexibly adapted to new requirements.

As an IBM Silver Partner, we utilise the full range of advanced technologies within the IBM watsonx suite to provide you with innovative and powerful AI solutions. Using watsonx.ai, we develop bespoke AI models that enable natural and intuitive interactions, thereby optimising the customer experience. watsonx.data helps us to efficiently manage and analyse large volumes of data, enabling us to make informed decisions and improve your business processes. To ensure responsible and transparent use of AI, we utilise watsonx.governance, which has been specifically designed to ensure compliance with regulations such as the EU AI Act and to minimise risks. We also use watsonx Assistant to develop intelligent virtual assistants that understand complex queries and provide accurate answers. By integrating these technologies, we offer you bespoke AI solutions that boost your efficiency and delight your customers.

Please feel free to contact us

Felix Schierenberg
Conversational AI Consultant

Materna Information & Communications SE

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