SAP Solution Manager is replaced

SAP Solution Manager expires in 2027. However, the successor solution lacks professional and smart IT service management functionalities. With OpenText Service Management, Materna offers a suitable alternative: we provide advice, migrate legacy data and make your ITSM processes fit for the future.

For over 20 years, SAP Solution Manager has been an indispensable component of many SAP landscapes. Since the first release in 2003, functions from the IT Service Management (ITSM) and Application Lifecycle Management (ALM) areas have been continuously integrated, so that Solution Manager was certified for all ITIL processes by Pink Verify in 2013. However, more modern solutions for ALM and ITSM or Enterprise Service Management (ESM) are now available. Since 2020, SAP has been offering SAP Cloud ALM, a solution for ALM processes in cloud environments.

SAP Solution Manager 7.2 will only be supported in mainstream support until the end of 2027. After that, it can only be used as part of an extended support agreement. SAP therefore recommends switching to SAP Cloud ALM and setting up ALM processes in line with the requirements of a hybrid SAP landscape. Most ALM services are already available in SAP Cloud ALM or will be implemented before the end of support.

However, SAP Cloud ALM does not support ITSM processes such as incident and problem management, and there is no other SAP solution for this. Companies that have implemented their ITSM processes in SAP Solution Manager need to transfer them to a new solution.

This is where Materna comes into play with OpenText Service Management. We advise you on this topic, work with you to analyse and optimise your processes and migrate legacy ticket data and knowledge documents to OpenText Service Management. Make a safe start into the future.

A secure start into the future with OpenText Service Management

Materna relies on market-leading enterprise service management systems such as OpenText Service Management - with integrated AI and a high degree of automation. This allows functions and automation to be realised that go beyond the usual level in SAP Solution Manager.

As part of the migration, we analyse the processes and content implemented in SAP Solution Manager, compare them with future requirements and transfer them to OpenText Service Management using a software-supported migration. ITSM tickets such as incidents, service requests and problems as well as knowledge articles can be transferred. The scope of migration is flexible and customisable.

If desired, we can customise OpenText Service Management so that the processes are closely aligned with the familiar SAP Solution Manager workflows and hardly any training is required for employees. Close integration with the SAP system is also possible so that support requests can be made directly from the SAP environment as usual.

Our tip: Start planning and implementing the migration at an early stage. This will ensure a smooth transition and guarantee the continuity of your ITSM processes. Materna will provide you with comprehensive support - from planning to successful implementation.