AI-supported service management

Jira Service Management connects development, IT and business teams on an AI-supported platform.

Jira Service Management with Atlassian and Materna

As a leading consulting and implementation service provider for Enterprise Service Management (ESM), the Atlassian solution Jira Service Management is part of our ESM portfolio. The focus of Jira Service Management is on cross-departmental collaboration, product centricity and the exchange of knowledge between teams. Atlassian is one of the leading providers of Enterprise Service Management (The Forrester Wave).

Enterprise Service Management offers a holistic solution by standardising and automating processes and making them accessible to all departments. This increases efficiency and transparency, reduces costs and provides modern digital services that meet the increasing demands for flexibility and quality. Business processes can be controlled and optimised more efficiently.

 

The "Atlassian System of Work" lays the foundations for teamwork

The philosophy behind the solution is the "Atlassian System of Work". It emphasises the integration of technology and business teams to improve progress and maximise the impact of teams. Atlassian offers various powerful tools to bring together cross-functional teams within an organisation. This strengthens collaboration and creates better products, services and solutions for customers. Atlassian's software for Agile & DevOps, IT service management and work management helps teams to organise, discuss and complete common tasks.

High Velocity Service Management with Atlassian

Jira Service Management is the powerful solution that unites development, IT and business teams on a common platform so that they can deliver outstanding service experiences at high speed. It increases the productivity of service agents and frees them up for more value-adding tasks. Companies can deliver exceptional service experiences exactly where and when their customers need them. By using a unified, AI-powered platform, development, IT and business teams can be optimally networked to provide first-class service. With Atlassian solutions, requests from different areas of the organisation - from IT to HR to facility management - can be managed centrally.

Leader in service management consulting

 

Leader in service management consulting - with the power of over 700 service management specialists for advisory, consulting, implementation and operations

 

Linking software development and operation

 

Experience from around 1,500 software development projects

 

Proven expertise

 

From over 2,000 service management projects

 

Secure development according to ISO27001

 

Based on the international standard for information security management systems (ISMS)

 

Development of an own module

 

Development of a separate module for business continuity management as a supplement to Jira Service Management

 

Strategic partnership

"In recent years, Atlassian has enormously expanded the range of applications for its platform from supporting development to service management and strategic processes. Atlassian is now one of the leading providers in service management. As a service management specialist and market leader, it was a logical step for us to enter into a partnership with Atlassian."

Andreas Breid, Senior Vice President, Service Platforms

Please feel free to contact us

Marika Horn
Manager Atlassian Consulting Services