BMC is investing in Germany to offer customers even greater choice and flexibility. BMC Helix Service Management is a SaaS-based solution that delivers a modern, enhanced service experience to boost staff productivity and drive positive business outcomes.
A modern SaaS suite
Cloud architectures, container technologies and new deployment methods are bringing about lasting change to the IT landscape. With a well-developed cloud strategy, organisations can make their IT operations more efficient and achieve greater value by focusing on innovation.
Organisations in regulated markets are increasingly turning to the public cloud to capitalise on the benefits of modern architectures. They often require support with migration to comply with German regulations on data protection and data transfers to countries outside the EU.
This new offering ensures compliance with all requirements and simplifies the migration process and subsequent operations. All data processing and storage is carried out in accordance with the General Data Protection Regulation (GDPR), including system maintenance and support within Germany and the EU. To meet customer expectations regarding security and carbon neutrality, and to reduce the risk of non-compliance with national regulations, all services meet the highest industry standards (ISO 27001, ISO 14001, Greenhouse Gas Protocol:2004, GDPR and BSI C5:2020).
Once BSI C5:2020 certification is achieved, as planned in March 2023, this SaaS solution will be suitable for both federal authorities and customers with high IT security requirements.*
*: This service is currently undergoing an audit for BSI C5:2020 and plans to achieve successful certification of the adequacy assessment and the existence of controls (Type 1) by 31 March 2023. BMC also aims to achieve certification of the effectiveness of the controls (Type 2) over a 12-month period in 2024.
Expert partners for your journey to the cloud
To bring this service to Germany, BMC is relying on the expertise of the IT service provider Materna, which will host and operate the service using staff based in the EU, in compliance with local regulations. Solutions for service and IT operations management have been among Materna’s core competencies for decades, with a broad range of services – including implementation, operations and managed services. BMC and Materna have been delivering groundbreaking solutions together for more than 25 years and continue to drive innovation in the market.
“This solution offers our customers greater choice and positions BMC Helix in Germany as the leading platform for orchestrating the modern enterprise,” says Margaret Lee, Senior Vice President and General Manager of Digital Service and Operations Management at BMC.
“With this new offering, we can provide our customers with the full spectrum of efficient and scalable service and IT operations management from a single source. We ensure that our customers’ IT keeps pace with digitalisation,” says Andreas Breid, Vice President of BMC Operations at Materna.
Additional resources
About BMC
BMC works with 86 per cent of the Forbes Global 50, as well as customers and partners around the world, to shape their future. With our history of innovation, our industry-leading automation, operations and service management solutions, and our unrivalled flexibility, we help organisations free up time and resources to become an ‘Autonomous Digital Enterprise’ that seizes the opportunities ahead.
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Press contacts
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About Materna
The Materna Group implements sustainable IT and digitalisation projects for clients from large corporations, SMEs and public authorities. With more than 3,500 employees worldwide, Materna generated turnover of 433 million euros (2021). Its expertise and capabilities are organised across nine focus areas. Materna has held a market-leading position for many years in the focus areas of Digital Administration, Enterprise Service Management and Passenger Journey. Through its focus areas of SAP Transformation, Journey2Cloud™ and Cyber Security, Materna offers solutions to the most pressing challenges currently facing virtually all sectors. In the focus areas of Digital Experience, Sustainability & Resilience, and Data Economy, Materna provides solutions that enable clients to position themselves for the long term in a sustainable and value-adding manner.
