Materna Blog

Understanding IT. Shaping the future.

In our blog, experts from Materna provide insights into the latest IT trends, projects and technologies. The content is clear, practical and focuses on the benefits for businesses, public administration and society.

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21.10.2021

Cloudification is driving business growth

The cloud is a powerful tool for continuously supporting your business operations with innovative IT services. Ultimately, this can lead to a genuine…

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23.09.2021

Service Excellence – When the customer rings the bell twice

You’re probably thinking right now that the author is about to embark on another journey through time so that you can better put yourselves in the…

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12.08.2021

How to find the right ESM tool – including for customer service

Purchase and product information, delivery, repair and enquiry statuses, user guides and much more – all this information is immediately available in…

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10.08.2021

How leogistics views the software development testing pyramid

Increasing the pace of software development must not mean that responsibility for quality is placed solely on the shoulders of the developers or…

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27.07.2021

How IoT-based services are shaping manufacturing

Part 2 of our series on the Internet of Things (IoT) focused specifically on planning and use cases for IoT, with reference to the entire process –…

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20.07.2021

Making targeted use of the Internet of Things in manufacturing

Having refreshed our knowledge of the basics in Part 1 of our series on the Internet of Things (IoT), Part 2 focuses on the comprehensive…

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22.06.2021

Optimised customer service – why it is so important for businesses

Let’s take you on a little journey back in time: the year is 2001. It’s 21 October, a Sunday, and the telly isn’t working. The eagerly awaited episode…

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17.06.2021

This is how public services work: Serviceportal.NRW as a one-stop shop for all administrative matters

In North Rhine-Westphalia, a major step has been taken towards smart public services, whilst at the same time marking an important milestone in the…

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04.05.2021

What exactly is Enterprise Service Management?

Put simply, Enterprise Service Management (ESM) is nothing more than a replica of a successful model from the world of IT: IT Service Management. Find…

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