IT service management

• Continuous review and optimisation of IT services
• Orientation towards tried-and-tested regulations and standards such as ITIL and ISO 20000
• Cost reduction, quality improvement, more transparency and customer satisfaction

The introduction of an IT service management suite is a complex endeavour. Implementing such a comprehensive tool requires careful preliminary testing and planning. This is why companies seek advice and expertise from professional consultants who know how to introduce such a solution as efficiently and effectively as possible. To realise the full potential of an ITSM suite, it must fit the company's IT strategy. When choosing a suitable service provider, it is important to ensure that extensive process and implementation expertise is available, as well as many years of experience in the introduction of ITSM technologies from market-leading manufacturers.

The publications for ITIL 4, referred to as ITIL 4 Edition, were launched in February 2019 with the ITIL 4 Foundation publication. Further publications will follow in the coming months. ITIL 4 is an update of the previous version ITIL V3 from 2011. The new version of the best-practice framework for IT service management contains, among other things, extensions to the understanding of service and adjustments to fundamental models. The new models and content of ITIL 4 include the four-dimension model and the ITIL Service Value System. This includes the ITIL Service Value Chain, the ITIL Practices and the ITIL Principles. Governance and continuous improvement are still core components of the new edition and are also included in the Service Value System.