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The ISG Provider Germany 2019 Lens SIAM/ITSM makes it official. Materna is one of the leading German companies implementing IT service management solutions. Materna did very well in all four quadrants of the survey and took pole position in all of them, too.

ISG writes: “Their great experience and detailed knowledge across all leading product suites mean Materna is one of the leading companies in Germany for every type of SIAM/ITSM implementation.”

This scope of this quadrant covers the outbound and forward-looking processes of IT service management (ITSM) as well as the more managerial issues. Understanding the client’s demand along with generating and managing the service portfolio is the heart of this quadrant. Financial management processes and customer satisfaction are included, as they require direct client access and feedback as well. (ecxerpt from: ISG Provider Lens™ Quadrant Report, March 2019)

This quadrant addresses the areas of IT service operations and the delivery to the end client. Service operations is the area of processes that are needed to deliver defined IT services to the end client in a robust manner. The processes focus on three clusters: event and incident management […] problem management, including user helpdesk […] and post-event area that includes reporting and service level management (SLA). (ecxerpt from: ISG Provider Lens™ Quadrant Report, March 2019)

This quadrant addresses the areas of IT service design and service transition into operations. While service design is mainly addressing the planning topics such as required service availability and capacity, service continuity and security issues, the transition part looks at three key areas: The transition of a service from planning into operation with change and change evaluation management. The validation of changes and services. The necessary processes to deploy a change or service and the management of the various release levels. (ecxerpt from: ISG Provider Lens™ Quadrant Report, March 2019)

Implementations and operations of IT services are only as good as the information base on which all process automation is built. In this quadrant, we focus on the information management framework. The key is building and maintaining the configuration management database (CMDB) as it forms the heart of the information framework. While building the database requires the use of technologies to support IT personnel, maintaining the database historically was the bigger issue. After a CMDB has been designed, built and populated, it was already outdated when it went live. (ecxerpt from: ISG Provider Lens™ Quadrant Report, March 2019)

Hamburg Airport has written the next chapter of its success story in the field of automated bag drop by extending their self bag drop facility in April 2019. Also on board: Materna’s self bag drop machines and software.

Canada’s Montréal-Trudeau Airport (YUL), just like Toronto Airport, is now utilizing automated baggage handling from Materna IPS ready to meet the needs of substantial increases in passenger numbers. A total of 16 self-bag-drop kiosks have been in operation at YUL since November 2018.

In a pilot project, the city of Cologne, Germany, is testing the use of blockchain technology. The public administration is eagerly awaiting the results of this digitization project, which is being technologically supported by Materna.

For many companies, business users are the primary target group for digital product communication. The CoreMedia Blueprint development platform enables rapid implementation of complex and global Internet sites. This is how the new SSI SCHÄFER website was created using CoreMedia Blueprint.

How do you manage to organize 1,200 IT workers working in a data center and around 140 offices of a state administration in such a way that uniform and controllable IT services are created for the 28,000 employees? The local Tax Administration of North Rhine-Westphalia, Germany, is reorganizing its IT organization with the help of a process transformation project, consistently based on ITIL.

The Federal Ministry of the Interior (BMI) has relaunched its websitewww.bmi.bund.de and is presenting itself in high-quality visuals with revamped contents on political and social core topics for optimal communication with citizens and the press. The new website is based on the federal content management solution.

Swedish airport operator Swedavia has introduced new self-service check-in systems for its passengers. Passengers can thus independently check-in on the booked flight connection in about one minute. The whole process is very easy and helps reduce waiting times at airports.